Areas Of Expertise

MyCergas specializes in providing customized training solutions for organizations of all sizes and industries. Our team of experienced trainers and subject matter experts are dedicated to helping our clients achieve their operational and business goals through effective Learning & Development programs. We can design and deliver programs that are tailored to your specific requirements. If there is any specific area that you wish to cover, please contact us. Our areas of expertise include:

Management & Leadership

  • Management & Leadership Development Program;
  • GROW the Leader in You;
  • Leadership Skills & Conflict Management;
  • Emotional Intelligence for Management & Leadership;
  • Leading with Emotional Intelligence;
  • Project Management Excellence;
  • Lean Management Skills;
  • Managerial Development program;
  • All you Need to know to be an Excellent Manager;
  • Effective Supervisory Skills;
  • Leadership Skills for Managers and Supervisors;
  • Chemical Handling Management;
  • Responsible Business Alliance Training;
  • Business and Project Management;
  • Protege Program;
  • Team Building.

Business Strategy

  • Design Thinking;
  • Strategic Risk Management;
  • Business Continuity Planning (BCP);
  • Effective Strategic Management/Planning.

Sales & Marketing

  • Consultative Selling & Business Negotiation Skills;
  • The Art of Selling;
  • Social Media Marketing.

Digital Transformation and Innovation

  • Capitalizing on online tools for work and business success;
  • Cyber Security.

Wellness

  • Pregnancy and Postpartum Wellness

Entrepreneurship

  • Entrepreneurship, Social Entrepreneurship;
  • Is Entrepreneurship for You? Staying the Course Despite Challenges;
  • What is Social Entrepreneurship and How to Design Its Success;
  • Design Thinking: The Way forward to Innovative Solutions;
  • Leading with Emotional Intelligence.

Quality

  • Total Quality Management (TQM);
  • TQM in Managing Supply Chain and Logistics;
  • Lean Six Sigma.

Business Communications

  • Effective Business Communications;
  • The Art of Public Speaking & Effective Presentations;
  • How to Conduct Effective Trainings and Presentations;
  • Business Writing Skills;
  • Neuro Linguistic Programming (NLP).

Administration & Secretarial

  • Grooming & Etiquette for Success (Secretaries/Front-line Staff);
  • Management Skills for Administrative Professionals;
  • Time & Stress Management;
  • All Soft skills (e.g., Proper Telephone Etiquette; Managing Staff/Team etc.);
  • Contact Center Training for Call Agents;
  • Mastering E-Invoicing: A comprehensive Guide for Malaysian Businesses.

Customer Satisfaction

  • Mastering Customer Satisfaction;
  • Customer Service Skills;
  • Developing a Customer Centric Culture;
  • Customer Service and Telephone Etiquette.

Health, Safety, Security and Environment

  • Environmental, Social and Compliance (ESG);
  • Occupational Safety and Health Management;
  • Emergency Response Team (ERT), First Aid & Fire Fighting training.

Manufacturing

  • Manufacturing Skills Enhancement Training;
  • Lean Management Training;
  • Total Quality Management (TQM);
  • Kaizen Tools.

Interpersonal Skills

  • Problem Solving & Decision Making;
  • Conflict Resolution (incl. how to deal with irate & difficult customers);
  • Time & Stress Management at the workplace (work/life balance);
  • Graduate Employability: Resume Writing & Interview Skills;
  • Anger Management;
  • Effective Reading, Speaking & Writing;
  • Conflict Management/Problem Solving & Analytical Sklls;
  • Emotional Intelligence;
  • Train the Trainer & Coach the Coach Program;
  • Computer literacy training (MS Office Word, Excel, Powerpoint (Basic,
  • Intermediary and Advanced);
  • Neuro Linguistic Programming (NLP).

Business Communications

  • Effective Business Communications;
  • The Art of Public Speaking & Effective Presentations;
  • How to Conduct Effective Trainings and Presentations;
  • Business Writing Skills;
  • Neuro Linguistic Programming (NLP).

Logistics & Transportation Management

  • Defensive Driving Course (for truck / forklift drivers);
  • Supervisory Skills Training;
  • Introduction to logistics (overview of logistics concepts);
  • Supply Chain Management (coordination of supply chain activities / Inventory management and demand forecasting);
  • Warehouse Management (Design and operation of warehouses / Inventory control and storage);
  • Global Logistics (International logistics and trade regulations / cross border
  • transportation and customs processes);
  • Freight & Cargo Management (Principles of freight forwarding / cargo handling and documentation);
  • Sustainable Logistics (Environmental impact of logistics operations / Strategies for green logistics practices);
  • Risk Management in logistics (Identify & mitigating risks in the supply chain / crisis management strategies);
  • Logistics Strategy and Planning (Strategic Planning in logistics / Decision making frameworks for logistics operations);
  • Transportation law and Regulations (Legal aspects of transportation / Compliance with national and international laws).

Note: All courses can be customized according to your organization’s needs