Our Team

Desmond Vikash Alfred

Desmond Vikash Alfred

Director, Operations & Finance

Desmond is instrumental in the formation of MyCergas and oversees its operations. He started his career in the manufacturing sector and then moved on to Banking and Finance in 2002 where he held positions in Human Resources, and later in the Operational Risk Management (ORM) Division in Affin Investment Bank and then in Maybank Group’s ORM Analytics, Risk Policy & Analytics Division. Being a pioneer in ORM, he was involved in the implementation of ORM policies and advocated sound risk management practices during his tenure with the Bank. In 2009, after a decade in Banking, he decided to take on a new path when an opportunity arose and try his hand at entrepreneurship. He co-founded a medical devices distribution company, which focuses primarily in the distribution of patient monitors and other ICU related medical devices in the Asia Pacific region. Since its incorporation, the company has been successful in various tenders to equip a number of hospital ICUs in the SEA region with a significant number of patient monitors and other related medical devices. Desmond is a member of the Chartered Institute of Marketing (CIM) and holds an MBA (CSU, Aust). He also possesses a Graduate Certificate in Research Methods (SCU, Aust).

Marina Koshy

Marina Koshy

Director, Business Development
HRD Corp Certified Trainer / Facilitator

Marina’s responsibility includes developing new business opportunities and expanding the MyCergas brand. She started her career lecturing Management subjects like effective management and managing contemporary issues. She subsequently worked with several other training providers  providing training, mentoring and coaching groups and individuals. Marina was also involved  in churning  out English enrichment syllabus (SPM) for publications under the New Straits Times. She is passionate about getting people together and bringing out the best in them by focusing on a wide range of issues ranging from behavioural change, personal development, grooming and communications skills. Marina’s workshops encourage participants to address their individual needs for learning and continuous improvement, as she believes everyone has something more to offer. She has trained participants ranging from teenagers and young adults to front line and management levels in both private and government sectors. She has been highly commended for her calm and professional ability to mentor and guide participants into becoming more positive and pro active in the workplace. With teaching, lecturing and training experience of close to 20 years, Marina takes great pride in her sessions that have included effective communications skills, stress and crisis management, attitude improvement, improving customer service, personal grooming and good communications skills. Her qualification is in Business Management (First Class Hons) from Nottingham Trent University, UK and she is also a HRD Corp Certified Trainer.

Junaida Abdul Aziz

Junaida Abdul Aziz

HRD Corp Certified Trainer / Facilitator

Junaida Abdul Aziz (June, in brief) who hails from Kelantan, is a Business Coach (or BisKaunselor in Bahasa Malaysia) appointed by the Institute Keusahawanan Negara (INSKEN), i.e., the National Entrepreneurship Institute. A phenomenal woman leader and social entrepreneur, June coaches youth and others in the broad field of entrepreneurship. She also works hard to help especially single mothers and other less fortunate girls and marginalized groups to become self-confident and independent, (berdikari in Bahasa Malaysia, i.e., to stand on one’s own feet). Her passion is to help these individuals in today’s dynamic world of fierce competition for opportunities, especially in business.  June was Assistant Governor of the Kota Bahru Rotary Club (2015-16) and contributed much of her talents voluntarily to the community in Kelantan and in other regions of our Peninsular. Earlier in her rising career, June managed the Kesedar Inn, Kesedar Travel and Tours, and the Kolej Poly Tech MARA-Kesedar in Gua Musang, Kelantan. With all that toil, and about 20 years of experience in financial management, hospitality and consumer product development, June is currently spearheading Noble Community, a social entrepreneurship organization where she is the Chief Impact Officer and Consultant. Her topics wherein lies her expertise includes:

  • Is Entrepreneurship for You? Staying the Course Despite Challenges
  • What is Social Entrepreneurship and How to Design Its Success?
  • Design Thinking: The Way forward to Innovative Solutions
  • Leadership: No Girls or Young Women Should Be Left Behind

Capt. Peter Jahne

Capt. Peter Jahne

Coach / Trainer / Facilitator

Captain Peter Jahne is an internationally renowned trainer, coach, speaker, and workshop leader among other hats he distinguishly wears. Currently based in Montreux (Switzerland), he is especially known for his rare expertise as a brain-behavior researcher, explorer and experimenter. Capt. Peter presents his myriad skills in specialized areas such as neuro-psycho-emotional matrix (assessing and harnessing brain performance for peak impact) before high level and top executives and decision-makers across geographical boundaries in the 21st century global marketplace. This high flyer is also a Neuro-Pilot Assessor and is chief in that capacity at the Air Adventure Flying Club. This much sought-after coach and trainer contends that “the brain’s peak impact is the core that every person, organization, and society should achieve” and he is able to help his audience achieve that goal.  Among the very captivating topics this radical, outside-the box-thinker and expert coach and trainer includes:

  • The Brain is the Ultimate Frontier. Bring it on!
  • Post Pandemic: Meeting the Challenges of Business Intelligence
  • Diversity and Inclusion: Stop Teasing!
  • Mental Health@Work: ISO 45003+Neurocentric People Enrichment
  • Work-Life Balance or Juggling with Resilience?
Jessey George

Jessey George

Coach / Trainer / Facilitator

Jessey George is a certified coach and trainer with MasterCoach Singapore and an adjunct business coach with Asia School of Business (or ASB, established in 2015 with Bank Negara-MIT Sloan School of Management). Jessey’s  expertise in leadership, talent development and customer service excellence was developed over decades of professional work as a Regional Performance Manager with LM Ericsson and Singapore Airlines, among others. With his vast international travel and exposure to various peoples and cultures, Jessey has honed his skills in maintaining efficiency, efficacy, and communication in organizations to meet set targets and goals, especially in the face of sudden challenges. Jessey is an English expert, holds a diploma in TESOL (level 7) and a B.A. in Theology, among other qualifications and experience. His coaching and training expertise include:

  • Strategic Corporate Communications
  • Integrity and Transparency in Business: Supplier and Buyer Code of Conduct
  • Change Management: Key Lessons for Managers and Employees
  • Team Building: Creating and Maintaining Clear Vision, Empathy and Positive Attitudes
Shamini Hari Dass

Shamini Hari Dass

HRD Corp Certified Trainer / Certified Soft Skills & Master Sales Trainer

Shamini Hari Dass has been involved in the education and training fields for over 16 years. Her corporate work experience includes heading training departments in MNCs, GLCs, NGOs and the banking and insurance fields. She is also a seasoned trainer in the areas of soft skills, namely customer service, communications, sales, time management and leadership. Shamini uses creative methods to ensure that the program is tailored to participants’ learning capabilities. Her innate passion for training and her patient and amiable character helps participants absorb information easily in a fun and enjoyable environment. Shamini has received numerous prestigious awards, one being the coveted CCAM Awards (Contact Centre Association of Malaysia) where she was shortlisted amongst 200 over candidates in Malaysia and emerged amongst the top 3 winners. She was also an active member of Toastmasters and has represented her club in several public speaking competitions. She graduated with LLB (Hons) from the University of London. Her topics wherein lies her expertise includes:

  • Customer Service Skills
  • Effective Business Communication Skills
  • Business Writing
  • Problem Solving & Decision Making
  • Leadership Development Skills
  • Coach the Coach Training Program
  • Consultative Selling Skills
  • Time Management
  • Managing Difficult Customers
  • Graduate Employability: Resume Writing & Interview Skills
  • Contact Centre Training for Call Agents
  • Emotional Intelligence
  • Train the Trainer